F.A.Q.

Because I understand that health is a main concern in our lives, I created this section with the most common questions patients have asked me through time. I hope they’re useful and clarifying!


Because you want peace of mind. Most medical queries don’t require a medical visit to a clinic – yet you need a medical expert to confirm it, every time. But what if a visit to the doctor’s office is impractical, even impossible? You need online advice from someone you can trust just as much as your local doctor. And that’s me. I’m a local doctor, using the internet as her clinic!
Yes – and no. I’m just as qualified as your local general practitioner, but I can’t prescribe medication, and obviously I don’t have access to emergency health facilities. If it’s a medical emergency, you do things the traditional, offline way. My job is to help prevent medical emergencies.
Do you really want to risk your health on unverified advice written by people you have no certainty they’re professionals in this field? Google is amazing – and it’s also plagued with advice you can’t trust. When that advice is medical, you’re taking a huge risk. You need professional advice from a medical expert who understands your problem, because she’s talked it through with you, face to face. You can’t get that from a Google search.
I am indeed! I am tiny, have long hair, brown eyes and I smile a lot. But you will trust me because of two things: 1) I’m a fully-qualified doctor with a decade of experience working as a local MD – and 2) we’re going to talk everything through, face to face. I will take the time to listen to your problems, alleviate your concerns, guide you to the practical solutions you need, and always tell you if you need to hang up the call and seek help elsewhere. This relationship will be built on trust – and I’m ready to do my part, to the best of my professional ability.http://marianacalleja.com/wp-content/uploads/2016/04/Mariana010.jpg
Skype is my tool of choice, and calls normally take no more than an hour. But if you prefer, we can arrange communication via email too, if you feel more comfortable with that method (although Skype will speed things up immensely). There are package options where you can buy more than one consultation hour if we need to treat a topic requiring more time – this can be applied to email as well, so no worries! Whatever your chosen method, I’m here to to deliver the advice you need in the most comfortable way I can.
No problema! I speak English and Spanish. My consultation is most popular among english-speaking patients, but Spanish is my mother language so you can definitely count on it anytime.
If you cheat (ie. ignore my advice), I can’t stop you doing that. But you want to take control of your health before it becomes an issue – which is why you reached out to me in the first place, right? OK then. Let’s follow the rules instead.
I’m not on call 24/7 – but I am available at short notice. We will probably be in different time zones most of the times, so we will always arrange the most convenient time for our appointments. If you need an answer quickly, I’ll reply as soon as I possibly can, and we can arrange for a priority call – but if it’s a full-blown medical emergency, I want to hear about it after you’ve been to your local emergency room.
If you want to, that’s totally fine – but I’ll be making my own notes. I’ll also be giving you materials to work with during our consultation sessions. NOTE: all personal details I record in my notes will be fully covered by doctor-patient confidentiality.
It will remain confidential because my 10-year reputation as a medical practitioner depends on it. Trust me on this. It’s the same as if you went to a hospital or local MD. Also? It’ll be in writing. We will sign a consent form. This is the standard, internationally recognised way of defining the doctor-patient relationship, and I will always abide by it. You trust me to help you and keep your personal details private and secure, and I trust you to listen, learn and take action to maintain and improve your health. We will both sign a digital consent form, and you’ll get a copy for your records.
As long as you need! Sometimes a single call will be enough. Other times we’ll work on a process, taking days, weeks, even months for a long programme of improvement. Be assured, we will always discuss the duration of these consultation programmes before you make any payments. I promise that you’ll always know what you’re signing up for.
Simple: because I love to travel. I’ve now found a way to evolve my professional life around my love of exploring the world – and I’m a part-time multilingual travel writer (my travel blog is travelthirst.com). Along the way, I’ve learned a lot about the intersection of travel and health – and it’s now a cornerstone of my consultancy work.null
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